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Right of withdrawal

The customer has the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which the customer or a third party designated by him who is not the carrier takes possession of the goods.

In order to exercise the right of withdrawal, the customer must contact Stefanie Wick, Doreen Haverkamp Gbr (Anoa; Bernard-Schumacher Weg 22, 48268 Greven, email by means of a clear declaration (e.g. a letter sent by post). , fax or email) about your decision to withdraw from the contract.

In order to meet the cancellation period, it is sufficient for the customer to send notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If the customer revokes this contract, we must repay all payments that we have received from him (this excludes delivery costs incurred by us) immediately and at the latest within fourteen days from the day on which we receive notification of the revocation of this contract has been received. For this repayment, the customer should provide their account details when revoking so that an immediate transfer of the money can be guaranteed.

We may refuse repayment until we have received the goods back or the customer has provided evidence that you have sent the goods back, whichever is earlier.

The customer must return or hand over the goods to us in good packaging immediately and in any case no later than fourteen days from the day on which he informed us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

The customer bears the direct costs of returning the goods. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling other than what is necessary to check the nature, properties and functionality of the goods. Free gifts that are included in the order based on a minimum order value must be sent back to Anoa in the event of a cancellation or partial cancellation in which the minimum order value is no longer reached.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Goods damaged by the buyer cannot be withdrawn. This applies in particular to the Advent calendar that is opened and/or damaged.