Shipping / return shipping
Our products will individually made for you.
Therefore the delivery time is up to 10 working days after receipt of payment, also from Monday to Friday.
Thank you for your understanding that the careful production takes a little more time - but you will receive a unique product, made with attention to detail.
Delivery
If you order several items at the same time, we will send them in one shipment - this way we save resources and avoid unnecessary packaging.
Prices & Taxes
All prices shown on our product pages are final prices and include VAT as well as all other price components.
The shipping costs are automatically calculated after entering the delivery address in the checkout and shown separately.
We deliver free of charge to the EU and Switzerland.
Customs duties & import fees
For deliveries outside of Germany, additional import taxes, customs duties or fees may apply in the recipient country.
These costs are collected by the responsible customs office and must be borne by the recipient. They depend on the import regulations of the respective country.
Please contact your local customs office in advance to find out the exact regulations.
The prices stated on the product pages include statutory VAT and other price components.
For orders shipped outside Germany, import taxes, customs fees and costs may be charged by the destination country. Import duties and taxes are levied by the respective import customs office and are borne by the recipient. These depend on the import regulations of the recipient country. For further information, please contact the responsible customs office.
Return shipping
You can from yours 14-day right of withdrawal Use do.
We are happy to accept returns as long as the product or Advent calendar is in new condition located.
Please note: Pieces of jewelry with individual engravings cannot be exchanged.
Please provide sufficient postage for your return and send it to the following address:
ANOA
Wick, Haverkamp GbR
Bernard Schumacher route
48268 Greven
Germany