Right of withdrawal

The customer has the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which the customer or a third party named by him, who is not the carrier, took possession of the goods.

In order to exercise the right of withdrawal, the customer of Stefanie Wick, Doreen Haverkamp GbR (Anoa; Bernard-Schumacher Weg 22, 48268 Greven, email hello@anoa-shop.com) must inform you about his decision to cancel the contract.

To maintain the cancellation period, it is sufficient for the customer to send notification to exercise the right of withdrawal before the cancellation period expires.

Consequences of the revocation
If the customer revokes this contract, we have to pay him all the payments that we have received (from this (delivery costs that have arisen)), immediately and at the latest within fourteen days from the day on which we received the announcement of the revocation of this contract. For this repayment, the customer should specify his account details in the revocation, so that a bypass transfer of the money can be guaranteed.

We can refuse the repayment until we have returned the goods or the customer has provided the evidence that you have returned the goods, depending on which the earlier time is.

The customer must return or hand over the goods immediately and in any case within fourteen days from the day on which he informed us about the revocation of this contract. The deadline is preserved if you send the goods before the deadline of fourteen days.

The customer bears the immediate costs of returning the goods. The customer only has to pay for any loss of value of the goods if this loss of value is due to a handling of the quality, properties and functionality of the goods that are not necessary. Free gifts that are included in the order due to a minimum order value must be returned to Anoa when a revocation or partial recall, in which the minimum order value is no longer reached.

Exceptions from the right of withdrawal
The right of cancellation does not exist in the case of contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination of the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Goods damaged by the buyer is excluded from the revocation. This also applies in particular to the advent calendar, which is open and/or damaged.