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General terms and conditions of the Anoa online shop

§ 1 – Provider, inclusion of the general terms and conditions

(1) The providers and contractual partners for the goods presented in the Anoa online shop are the managing directors Stefanie Wick & Doreen Haverkamp, ​​Bernhard-Schumacher Weg 22, 48268 Greven, email (hereinafter referred to as “provider”) .

(2) These general terms and conditions are part of every contractual agreement between the provider and the respective buyer. Any conflicting terms and conditions of the purchaser are contradicted.


§ 2 – Offer of goods and conclusion of contract

(1) The buyer offers the items presented in his Anoa online store to customers for purchase. The color representation of the items on the website may vary slightly depending on the Internet browser used and the monitor settings of the customer; These deviations can never be completely avoided technically.

(2) The selection of goods, the conclusion of the contract and the execution of the contract are carried out in German.

(3) The provider delivers worldwide.

(4) The buyer selects the desired goods by placing them in the “shopping cart” or clicking on the shopping cart button. The order request can then be transmitted to the provider using the “order with payment” button. The customer has the opportunity to view and change the data provided in the order or to cancel the order completely at any time until the order request is sent.

(5) The provider makes a binding purchase offer for the goods presented in the Anoa online shop. By sending the order request using the “order with payment” button, the customer accepts the purchase offer. The provider confirms the conclusion of the contract by email (contract confirmation).

(6) The content of concluded contracts is stored in the customer's Anoa user account and can be viewed by the customer at any time in the Anoa online store via the "Log in" menu under the "My purchases" item.

(7) In the event of delivery obstacles or other circumstances that would prevent the fulfillment of the contract, the provider will inform the buyer by email.


§ 3 – Prices and payment

(1) All product prices are final prices plus shipping costs. The fees include 19% sales tax.

(2) The shipping costs are listed under the “Shipping” menu item.

(3) For deliveries to Switzerland, customs duties and import sales tax may apply, which must be paid by the buyer to the customs authorities upon receipt of the shipment. These charges are in addition to the purchase price and shipping costs and cannot be influenced by the provider.

(4) The provider delivers at the buyer's choice against advance payment by redeeming a voucher, against advance payment via bank transfer, against advance payment via PayPal payment, against advance payment via PayPal Plus payment or against advance payment using a credit card. With the contract confirmation, the buyer receives an Internet link by email that takes him to the “My Purchases” area, which contains further information about the purchase process.

a) To pay using a voucher, the buyer can enter a voucher code. The voucher value will be credited to the provider and the invoice amount will be paid in this way. If a voucher value is higher than the invoice amount, the voucher remains valid for the excess amount. In principle, only one voucher will be accepted per order. Multiple vouchers or different vouchers cannot be redeemed for one order. A cash payment of Anoa Online Shop vouchers is also excluded.

b) If the buyer has chosen “bank transfer” as the payment method, the customer will be informed of the provider’s bank details in the order confirmation by email. The provider only accepts transfers from abroad as fee-free payments in euros. The transfer of money for a transfer, whether online or via transfer slip, must be completed within 10 days and can be between 1-3 days depending on the bank. If payment is not received within 10 days, the order will be automatically canceled.

c) If the buyer has chosen “PayPal” as the payment method, he can access the PayPal online service using the “Click here to pay with PayPal” button and can initiate the payment there.

d) The buyer can use a VISA or MasterCard credit card for prepayment. The provider has commissioned Shopify to process payments and has authorized it to receive money. The button “Click here to pay with credit card” takes the customer to a page set up by Shopify where they can initiate payment.

§ 4 – Shipping, delivery times

(1) The provider delivers the goods within the time period specified in the “Shipping” menu item.

(2) For products that are marked as “customizable” in the product description, the delivery time increases by one week if the customer orders such customization.

(3) For shipments to destinations outside of Germany, the delivery time increases by a further 2-9 working days, depending on the destination country.

(4) Several products ordered at the same time will be delivered in one shipment; The delivery time of the product with the longest delivery time applies to the joint shipment. If the customer wishes for a specific product to be delivered in advance with a shorter delivery time, he must order this product separately. The exception here is when ordering an Advent calendar: So that the Advent calendar can be ordered earlier, but without having to wait for the other ordered products, the other ordered products will be shipped within the regular delivery time.

(5) If delivery to the buyer fails because the buyer has provided the delivery address incorrectly or incompletely, a new delivery attempt will only be made if the buyer assumes the direct costs of re-shipping. These costs correspond to the shipping costs agreed upon conclusion of the contract.

(6) If the buyer has chosen cash as the payment method, the goods will not be shipped. Instead, the buyer can collect the goods from the provider's place of business after the time specified in the product description has expired; for individualized products (see paragraph 2), the time until provision is extended by one week.


§ 5 – Consumer right of withdrawal

(1) A buyer who purchases as a consumer is entitled to a right of withdrawal in accordance with the statutory conditions. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

(2) The provider grants a consumer with a permanent residence outside Germany a 14-day cancellation period even if the consumer's national law provides for a shorter period for this.

(3) The provider grants a consumer who permanently resides outside of Germany the right to transmit the cancellation declaration informally, even if the consumer's national law requires a stricter form.

(4) For consumers with permanent residence in Switzerland, the requirements and legal consequences of the German consumer right of withdrawal apply even if a withdrawal is not provided for under Swiss law.

(5) General note: Goods damaged by the buyer cannot be withdrawn. This applies in particular to Advent calendars that are opened and/or damaged.


§ 6 – Warranty

The buyer's warranty rights are based on the legal regulations.


§ 7 – Data protection information

(1) After conclusion of the contract, Anoa sends the buyer the Anoa username, name and billing address as stored in the buyer's user account. If the buyer has provided additional data as part of his order (e.g. a different delivery address or a telephone number), these will also be transmitted.

(2) The provider processes the data mentioned in paragraph 1 electronically for the proper fulfillment of the contract, in particular for shipping, invoicing and booking payments. For the purpose of shipping, the provider can also send the customer's name and address to the shipping company in charge.

(3) The provider keeps the data stored until all mutual claims arising from the order have been completely settled and the provider's commercial and tax retention obligations have expired.

(4) The buyer can request information from the provider at any time about the data that he has stored about the buyer. Furthermore, the buyer can request that incorrect data be corrected at any time.

a) The responsible body for data protection is the provider named in Section 1 Paragraph 1.

b) If the buyer uses the PayPal service for payment, the PayPal data protection regulations also apply to the payment process. PayPal acts as a vicarious agent for the purchaser, not the provider

c) If the customer uses a payment method offered via Wirecard, Wirecard collects and processes the customer's name, card or account number and/or other data that is required for the selected payment method. In this respect, the Wirecard data protection regulations also apply.

(5) Delay in acceptance or payment

If the buyer does not accept the goods at the agreed delivery location or does not pick them up in a reasonable time from the DHL parcel shop where the goods are stored, the Anoa online shop is entitled to withdraw from the contract after setting and unsuccessfully expiring a grace period of 14 days. In this case, the Anoa online shop is entitled to claim 12 percent of the gross price as flat-rate damages instead of the service, unless the buyer proves that only significantly less damage or no damage occurred at all. Anoa Online Shop reserves the right to claim higher damages.

(6) Retention of title

The delivered goods remain the property of the Anoa Online Shop until full payment has been made.

(7) Statutory liability law for defects

The provider is liable for defects in the goods in accordance with the legal provisions, in particular §§ 434 ff. BGB and the mandatory rules for the purchase of consumer goods. The customer is only entitled to a guarantee if Anoa Online Shop has provided this separately. If possible, the buyer uses the original packaging for returns. Anoa Online Shop expressly points out that the assertion of claims for defects and/or claims for damages as well as the exercise of the right of withdrawal are not dependent on this.


§ 8 - Data protection

Anoa Online Store will comply with all data protection requirements, in particular the requirements of the Telemedia Act. Further information can be found under data protection .


§ 9 – Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. However, German law does not apply to consumers who permanently reside abroad if the consumer's national law contains regulations from which contractual deviations cannot be made to the consumer's detriment.

(2) Should individual provisions of these general terms and conditions prove to be invalid or unenforceable, this will not affect the effectiveness of the remaining provisions.

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We assume no liability for the topicality, correctness, completeness or quality of the information provided. Liability claims against us relating to material or immaterial damage caused by the use or non-use of the information listed or by the use of incorrect and incomplete information are generally excluded, unless there is evidence of intentional or grossly negligent fault on our part. All offers are non-binding. We expressly reserve the right to change, supplement or delete parts of the pages or the entire offering without prior notice or to temporarily or permanently cease publication.

Materials used in this shop have not been washed or cleaned before processing. We accept no liability or guarantee for any complications that arise in this context.

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